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Member Services Representative – Customer Service/Utility Billing

by / Thursday, 31 May 2018 / Published in Jobs

Job Opening: Member Services Representative – Customer Service/Utility Billing
FLSA:   NON EXEMPT
Location: Anchorage, AK

Schedule: M-F, 8:00am-5:00pm
Travel: less than 10%

Alaska Village Electric Cooperative, Inc., a generation and distribution utility serving 58 villages in Alaska, is seeking a new team member for our Member Services Department in Anchorage AK. This position will provide efficient, accurate, and courteous service to members, employees and the general public while adhering to Alaska Village Electric Cooperative’s polices, bylaws, and procedures. Work will vary from accounts receivable and payment processing, answer incoming phone calls, member billing and account management, remote metering for electric billing, monthly collections activities for past due accounts, annual meeting planning, coordinating and facilitation, and assisting with aspects of patronage capital administration and support.    

Education Requirements: High School Diploma (or equivalent)

Experience Requirements:  

Entry Level                          1-3 years of similar experience in Accounts Receivable, Customer Service, and/or Utility Billing.

Member Services Rep I     3-5 years of similarly complex work experience in Accounts Receivable, Customer Service, and/or Utility Billing.

Skills:

  • Excellent customer service skills
  • Creative problem solver and collaborator
  • Committed to serving our members
  • Accurate, honest, and able to adapt to changes
  • Ability to understand accounts receivable & billing processes
  • Records management
  • Skilled in use of Microsoft Office programs:  Excel, Word, and Outlook

For a full job description please click HERE.

AVEC provides a stellar benefit package and a competitive salary, salary is DOE. Standard pre-employment drug and alcohol screening as well as a background check are required.

Interested applicants must submit a completed application to applications@avec.org  or mail to:

Human Resources Department
Alaska Village Electric Cooperative, Inc.
4831 Eagle St.
Anchorage, Alaska 99503

To download AVEC’s Employment Application click HERE.

Wages: DOE

This position is open until filled.

AVEC IS an EOE.

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